Shipping policy
Shipping Policy
Who We Are
Talagrounding.ca ("we," "us," or "our") operates the website www.Talagrounding.ca (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within Canada
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 11:00.
- Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 2-5 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as Canada Post or UPS.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our https://talagrounding.ca/policies/refund-policy
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: info@talagrounding.ca
- Phone: +1 (866) 864-3266
- Address: Suite #102, 365 Rue Sainte-Catherine E St Montréal, QC H2X 3X2
Customer service: Monday to Friday between 9:00 am to 5:00 pm